Frequently Asked Questions

Question 1

Do you ship internationally?

Answer

At this time, we only offer shipping within the United States.

If you are an international dealer/seller and are interested in becoming a Squid Industries Knives Authorized Retailer, please contact us here.

Question 2

Do you sell replacement blades?

Answer

We do not sell replacement blades.

Question 3

Do you sell bushings?

Answer

We do not sell bushings separately. If you require a new set of bushings, you can send in your balisong for warranty. To start the warranty process, contact us here.

Question 4

What is your warranty policy?

Answer

We offer Limited Lifetime Warranty. To read more about our warranty policy, see the warranty section below.

Question 5

Where are your Balisongs made?

Answer

Squid Industries Knives are manufactured and assembled in the United States.

Question 6

When do you restock balisongs on Squid Industries Knives?

Answer

We typically have new drops/releases and restocks on Wednesdays 11 AM PT or Friday 11 AM PT.

For exact information on drops and restocks, please subscribe to our newsletter for the latest Squid Industries and Squid Industries Knives drop news, product releases, and sale updates!

Question 7

What forms of Payment do you accept?

Answer

We accept Visa, Mastercard, Discover, and American Express, JCB, and Diners Club. We also accept Google and Apple Pay.
We do not accept PayPal or Cash.

Question 8

Where do I sign up for your email newsletter?

Answer

You can subscribe to our newsletter for the latest Squid Industries and Squid Industries Knives drop news, product releases, and sale updates here!

Question 9

Where can I buy Squid Industries balisong trainers?

Answer

Squid Industries trainers are available at squidindustries.co, while our live blade knives can be found at squidindustriesknives.co.

Question 10

What is Calamari Clearance/Blemished balisongs?

Answer

Calamari Clearance are Blemished models that didn't pass our inspection process due to cosmetic imperfections (Scratches, dents, discolorations, etc.) but are guaranteed to flip just as well as our new products. You can shop Squid Industries Knives Calamari Clearance at a discounted price here.

Question 11

Do you ship internationally?

Answer

At this time, we only offer shipping within the United States.

If you are an international dealer/seller and are interested in becoming a Squid Industries Knives Authorized Retailer, please contact us here

Question 12

How much does shipping cost?

Answer

We offer free domestic ground shipping for orders over $100 USD.

Shipping and delivery charges are based on your location and the weight of your package. For an exact calculation, please add your item(s) to the cart and proceed to the checkout page. Once at the checkout page, the shipping calculator will provide you with a shipment cost.

Question 13

How long will it take to process and ship my order?

Answer

Squid Industries’ processing takes 2-3 business days, excluding weekends and holidays. Processing time is required for all shipping options and is separate from shipping duration. The shipping time will take effect once the order is fully processed and shipped out. Shipping time varies based on the shipping carrier you select at checkout.

Squid Industries Knives makes no guarantees about shipping time. If you did not purchase insurance for your order, we are not responsible for lost, stolen, or damaged packages during transit.

You can read our Shipping Policy here.

Question 14

Is my order insured?

Answer

The insurance coverage for your order depends on the shipping method you select.

USPS First Class Package: Provides insurance coverage for up to $100.
USPS Priority Mail: Offers insurance coverage for up to $100.
USPS Priority Mail Express: Provides insurance coverage for up to $200.

If you require additional coverage, you can purchase the USPS Priority Mail Insured service or contact us here. This allows you to increase the insurance amount beyond the standard coverage limits.

Question 15

There is an error in my order information.

Answer

If you encounter any issues with your order, such as incorrect shipping information or the need for order changes, please contact us here. To help expedite the process, kindly include your five-digit order number and select Squid Industries Knives when contacting us.

Question 16

I would like to cancel my order.

Answer

We can not guarantee cancelation after an order has been processed. If your order has not been processed and shipped yet, please reach out to us here. To help expedite the process, kindly include your five-digit order number and select Squid Industries Knives when contacting us.

Question 17

I got an error at checkout and did not receive an email confirmation email, but there's a charge on my card!

Answer

In certain cases, when a transaction fails to go through, your card may be temporarily charged with a "pending" tag. This is a common occurrence in online transactions. However, please be aware that no money should have been deducted from your bank account. The pending charge should either have disappeared already or will disappear shortly. If the charge does not disappear within a week, we recommend contacting your bank for further assistance.

Question 18

I received an email regarding fraudulent activity with my order. What is this?

Answer

To ensure a secure shopping experience, all orders are scanned by an automatic filter which applies specific criteria to identify potential fraudulent activity. We kindly request you to double-check your name, billing information, and other relevant details to ensure their accuracy. Additionally, please ensure that you are not using any proxy or VPN services while placing your order. Occasionally, orders may be automatically flagged by the system as potentially fraudulent due to suspicious customer activity.

When this occurs, we initiate a thorough verification process to ensure the safety and security of all our customers. If your order or account has been flagged, kindly cooperate with us during the verification process.

We appreciate your understanding and cooperation in maintaining a secure shopping environment for everyone.

Question 19

What is your return policy?

Answer

You can read our return policy here.

Question 20

What is your warranty policy?

Answer

We offer limited lifetime warranty. For the first 30 days after you’ve received your balisong, we will fix any eligible issues (see “What does this Limited Lifetime Warranty cover?” below) at no shipping cost and no replacement part costs to you. Past the 30-day period, we will still provide free warranty services, however, you will be responsible for shipping costs and replacement parts. Your 30-day warranty will be paused upon shipment and will resume until your product is delivered back to you.

Question 21

What does this Limited Lifetime Warranty cover?

Answer

Within the warranty period, Squid Industries Knives will cover any maintenance issues or manufacturing defects under normal use. Replacement parts will be covered if the issue is classified as a manufacturer defect. We will provide a return label to send in the product and repair or replace the product(s) at no charge to you. Please review the following maintenance issues and manufacturing defects.

Maintenance Issues:

Loose Screws
Spinning Pivots
Stiff Handles
Stripped Hardware
Stuck Pivots
Tap

Manufacturing Defects:

Loose Pins
Missing Parts
Blemishes on New Products
Wrong Engraving Text

Question 22

What will we do to correct the issue(s) that you are having with your product?

Answer

To obtain warranty services, you must contact us through our support page, so we may determine the problem and the most appropriate solution for you.

Please include the following in your warranty request:

Full Name
Order Number
Select “Squid Industries Knives” for shop
Product
Color Variant (if applicable)

Upon approval of warranty services by our customer support team, we will issue you a Warranty Merchandise Authorization (WMA) and a WMA form, which you will need to send with your product when you send it in for warranty. Please note the following:

Any packages received without a WMA form will not be processed and will either be discarded or donated.
Squid Industries Knives is not liable for lost, damaged, or stolen packages during transit. The customer assumes all risk when shipping their product back for warranty or returns.
We reserve the right to deny warranty service to products received in unhygienic (blood, dirt, etc.), damaged, or modded conditions. Customers who send their balisongs under these conditions are responsible for the return shipping costs, and your warranty will be voided.

Before we issue a warranty ticket to you, our support team will review your case and provide any feedback on how to repair the issue if we deem that warranty services are not necessary. If warranty services are required, follow the instructions in the section above. After we have completed your warranty service, we will send a completed warranty form with your product detailing the procedures we took to fix your product.

Question 23

How do I keep my Balisong maintained?

Answer

In order to keep your balisong/butterfly knife maintained, you'll first need a Balisong Maintenance Kit.

The T10 torx driver is just like any other screwdriver—just make sure that you're keeping it perpendicular to your trainer and fully inserted so that it doesn't slip and strip screw. If you find that the pivots are spinning as you are unscrewing the pivot screws, you can squeeze the handles together in closed position to prevent them from moving. For a detailed video, watch How to Fix Spinning Pivots.

The Loctite 243 is a threadlocker that prevents the screws from coming out. It should be used anytime you take apart your balisong or find that the screws are starting to work their way out of your trainer. Apply about half a rice grain worth onto the threads of the screws (the spirally part beneath the screw head). Try your best to clean out the old loctite before applying a new layer. You can do this by using some sort of pointed object to push it out or by submerging the screw and/or pivot in alcohol or acetone. You should wait at least 12 hours before using your balisong after applying the loctite.

The lubricant can be applied at any time whenever you think it's necessary such as if the trainer is moving too slowly. Holding your balisong upright in closed position, drip a small drop onto the top of each washer and blow onto it to get the lubricant to move down and around the washers. For a detailed video, watch How to Apply Loctite.

Question 24

What kind of Torx driver do I need?

Answer

All of our products require a T10 torx driver for disassembly and arrive thread locked. The thread locker may cause the pivots to freely spin during disassembly, preventing you from removing the screws. To counter this, squeeze the handles tightly together as you turn your torx driver.

Question 25

One of the handles on my balisong is moving slowly. How can I make it smooth again?

Answer

Follow these steps if your handles are not swinging freely even after lubrication. First, remove the screw on your stiff handle. Next, hold the stiff handle in one hand while holding the other handle and blade together in the other hand. Ensure that your palms are facing down and your thumbs are close to the pivot area. Then, with low to moderate force, push and pull to open up the channel until the handle swings freely.

Question 26

Do you offer resharpening services?

Answer

We do not offer resharpening services.

Question 27

Do you ship internationally?

Answer

At this time, we only offer shipping within the United States.

If you are an international dealer/seller and are interested in becoming a Squid Industries Knives Authorized Retailer, please contact us here.

Question 28

Do you sell replacement blades?

Answer

We do not sell replacement blades.

Question 29

Do you sell bushings?

Answer

We do not sell bushings separately. If you require a new set of bushings, you can send in your balisong for warranty. To start the warranty process, contact us here.